Shipping terms from ATY Logistics (Updated on Apr 11 2023)

A. Standard quotation term, if price not given by it they’re effect now. If not attach, same as before.

B. Reference photo of unforeseen while possible damage, accident etc, suggest issue insurance and use qualified package materials that tested by 3rd party to protect inside goods and avoid damage.


C. Informed Consent and Disclaimer (total 12 items）
Please attention to below all “Informed Consent and Disclaimer” and “Quotation Terms(as item 7 or related)” about transit time, consignee’s responsibility, how to sign when arrival and damage handle, insurance, double check package size data, freight invoice settlement, dispute handle, complied cargo, true license, sea bill of lading and so on. If disagree, to wait further notice, change, cancel, return or others, please notify within time listed below. While if not, default these terms are fully reviewed and agreed, then forwarder FORMALLY ACCEPT booking now, start operation and ship it out. Subject to Chinese version.

请您务必留意以下所有“知情同意书”和“报价条款”中有关转运时间、收件方义务、正确签收方法、货损处理、保险、体积复核、运费结算、争议处理、货物合规、有效证件、海运提单等(英文版本已列, 建议您也同时发给您的客户等). 如有异议、需暂缓出货、变更、取消、退回至发货人等, 请按下面所列时间内书面回复, 未回复即默认所有条款已被完全阅读并知悉, 之后敝司正式接受委托、操作出运. 以中文版本为准。有规矩成方圆.

1. Can arrive on time?-Will try but not guarantee
Well understand importance of punctuality and urgency from all parties when urgent. We will try best to push, expedite and update on time. But due to impact by weather, inspection, strike and so on, all are subject to actual transit, transit time (including faster) estimated only. Please cautious if urgent. Carrier and routine are estimated only, that maybe adjusted later, subject to actual operation.
1. 会一定按时到达吗?-会尽力但不能确保
非常理解守时的重要性和急需时各方急迫,敝司会极力催促加快转运并尽可能及时更新, 但受天气、查验、罢工等诸多影响以实际运行为准,所有时间(含更快渠道)均为预计, 急单委托请慎重. 所有承运人和路径为预配和预计可能调整,以实际航行为准.

2. What’s responsibility for actual importer?-Support customs clearance, license (if have) and all taxes, receiving, correct message
2.1 Import customs clearance and pay taxes. Importer (buyer in sales invoice that arrival to us) should arrange or support customs clearance, pay all taxes and receive on time to avoid any extra storage cost etc.
2.2 Provide license, if in need. Such as certification, permit etc, importer should provide all on time per request and pay.
2.3 In express delivery to door by DHL/FEDEX/UPS/TNT or related, importer may need to support above or turn from express clearance to formal clearance.
If not clearly specific “to door service” in advance, we just delivery to destination airport/seaport or related only, all import customs clearance, delivery and related will be completed by consignee. While if request, we will arrange import clearance(still in need consignee support as above) and delivery to door. Please make sure consignee can arrange import customs, if not and there is return cost occurrence, we’ll charge all back at cost to you(in express, return cost maybe several times than that in export).
2. 进口方有哪些义务?-及时清关、提供证件(若需)、付进口税费、收货、提供合规资料等
2.1 清关、交税和收货:进口方(指敝司收到的原始销售发票上的买方,适用本文) 需及时安排清关、支付所有进口税、接收货物以免产生仓租等;
2.2提供进口证件(若涉及). 例如证件、批文、证书等, 需按时、完整、正确, 并支付相关费用;
2.3国际快递中,指DHL/FEDEX/UPS/TNT等快递到门服务,收件人有时亦会接到通知协助配合清关、由快件形式转为正式清关等.
若非提前明确要求“到门服务”, 仅运至目的地机场/码头, 所有进口地的清关、派送等由进口方完成; 若有要求, 敝司会安排清关(但需进口方如上要求协助)、安排送货。请并确认收件方能进口清关,如果不能导致货物退回到发件地，敝司收到相关退运费账单后将如实向贵司收取(在快递中, 退运费可能比出口费用高数倍!)。务必引起重视!!

3. How correctly receives and handles damage(if have)? Carefully check and keep proof
When goods/document etc passed, please consignee, its customer, supplier, receiving warehouse and other person that are on behalf of consignee or related party, clearly confirm on first spot whether has damage, loss, package qty unmatched as well as other abnormal issues (here refers to “damage”), suggest open package to check inner goods quality at the same time. If there is damage, to best protect interests of injured party, smoothly claim to carrier with full and effective proof, please,
A. Protect all proof from all sides, fully and clearly takes photo and video recording air waybill(bill of lading) number, location, description, damage status and quantity and so on.
B. Ask “certification of cargo damage” from third party on spot such as carrier, trucking company, airport and seaport terminal, customs and police on spot. It should cover air waybill(bill of lading) number, location, description, damage status and quantity, reason, time and others related with its signature.
After that, please email us all above proof within 1 working day to support claim to carrier, all subject to carrier final compensation. If damage found after signature, carrier usually denies due to already signature by consignee. In case you need, we will try to claim to it. If clearly unacceptable by carrier while you still need compensation, we suggest importer report to police to investigate reasons. Based on written report from police, we’ll support to claim to carrier in further.
3. 收件人如何正确签收、处理货损(若有)?-仔细核对是否有异常, 及时留存证据
货物、文件等交至收件人或其客户、供应商、收货仓库、代收人等相关方(简称“收件人”)时, 收件人须在第一签收现场与运送方当场、即时确认清楚是否货损、丢件、淋湿、包装件数不符等各种异常(以下简称“货损”), 建议收货同时打开内包装查看货物质量等. 若发生货损, 为最大保全受损方的利益并能取得充分有效的证据向承运人索赔等, 请务必当场确认并同时逐一准备:
A. 保护所有证据, 从各角度、全面、清晰拍照和录制视频留底提运单号、地点、品名、货损数量等
B. 当即要求现场第三方, 例如承运人、卡车公司、机场、码头货站、海关、警察等出具“货损证明”。证明文件应包含提运单号、地点、品名、货损数量及原因、时间、其他所有相关等并签名、盖章。
之后请将上述所有资料1个工作日内书面证据形式邮件至敝司, 我们将协助向承运人索赔, 最终赔付以承运人核准等为准. 如果在签收后才发现货损等, 承运人一般会以收件人“已签收”为由不再受理, 若您需要, 我们会尝试申请. 如被明确拒绝而仍需要, 建议收件人报警查明货损等原因, 根据警方的书面调查结论再次协助向承运人申请索赔.

4. Insurance, can cargo be 100% safe without it?(Please ignore if issued).
NO. It may have damage, loss, wet and so on (abbreviation “damage” as below) in logistics, we will try to avoid but it’s an objective possible existence. If occurrence we’ll actively support claim to carrier etc under its long process and too little compensation to cover all damage. In order to best assure customer interest, avoid any dispute and happy cooperation later, suggest you issue cargo insurance or related by yourself before goods sent out from shipper. Really tiny insurance cost compared to cargo value, not leave things to be luck, lose big through trying to save little, and nothing is impossible. Risk Warning has been made here. In case damage happens, whether issued insurance or not, please consignee take action as above item “How consignee correctly accept when arrival”, and payer settles all freight cost by quotation term.
INSRUANCE cost is EXCLUDED in quotation term. Customer can issue itself directly. If needs us do on behalf of you, normal goods insurance rate and cost will be 0.3%*(Cargo value + Freight cost)*110% (Min RMB/CNY200/shipment, if fragile and so on, to check case by case).Subject to Insurance Company all clauses including deductible(such as in fragile shipment, compensation is exempted if damage not much, and so on). Then please email us in written within 2 working hours after this it’s sent for insurance.
4. 保险, 没买可以确保货物万无一失吗?(已购买保险时, 可忽略).
天有不测风云，这个不确保哟. 整个物流活动中可能会发生货损、淋湿、丢失等各种风险(后简称“货损”), 敝司会在力所能及范围内尽力避免，但这是一种客观存在可能发生的概率一切皆有可能。若发生后我们会极力协助索赔, 但承运人等赔偿标准可能低至难以弥补实际全部损失而且耗时较长。为最大保全货主利益、避免纠纷、双方后续正常合作等, 现温馨提示风险并建议客户防患于未然发货前购买保险等规避。相对于货值保费大多九牛一毛, 勿心存侥幸、因小失大…
报价不含保险. 客户可以自行购买，货运与保险客户可以分开安排。若需敝司代购普通货物费用为0.3%*总价 (货值+运费)*110%，最低CNY200，并请在此邮件发出后2个工作小时内书面通知投保。普通货物一般没免赔，如果货物含玻璃等视为易碎品这时一般有3%免赔额即3%以内免赔，超出3%时先扣除3%再赔付，此仅为参考最终以承保公司的保单、合约条款等为准。另外一旦发生货损无论是否投保须按邮件中“收件人如何正确签收”要求进行, 并按报价条款和此提示函清算运费。

5. How to handle GW& package size discrepancy?-Can double check (If have only, pls ignore if not.)
In air, express and sea LCL, gross weight(GW) and package size are subject to that finally measured by origin terminal etc., while not those from shipper. We generally will check with shipper when arrival us and there is not little variance. While if concern it, please consignee or related,
5.1 Double check---when goods passed , consignee can re-check. Correct measuring means is,
To take outer package maximum size and biggest if protrusions or bulging, to move decimal place up while not down, to use centimeters (cm) integer unit.
Also, NOT carton theoretical design data. Other ways. If there is over 1 package, DHL/Fedex/UPS express charges each package at first, then summary all chargeable weights.
5.2 Claim for balance cost--If over 1cm per single side variance, after reviewing correct measuring photos and confirmation from terminal and carrier, we will return balance freight cost. Applies to air freight shipment only, where ATY arranges delivery to destination airport, not apply to express by DHL, FEDEX or related where they delivery to door itself after goods passed.
5. 如何处理毛重和包装尺寸差异? 收货人可以再复核和追偿 (仅有时,不是可忽略)
在空运、快递、海运散货运输中, 所有数据以始发收货站等最终丈量为准而非发货人提供的. 若差异较大收货后一般会与发货人核对. 如仍有异议可以请收件人等:
5.1复核: 在签收现场核对. 正确方法: 取外包装长、宽、高最大数, 若鼓起等取凸出后最大数,小数位只入不舍向上进位, 取厘米整数. 另外,也非纸箱设计理论数据等.其他方法. 多件货物DHL/UPS/Fedex等快递先按单件计费然后汇总计费重量.

5.2 差额运费返还: 按上述方法单边差异1cm, 在提供完整、正确丈量图片并经货站、承运人复核确认后, 敝司将还差额运费. 特指空运(非快递)等中, 即本公司有直接参与安排到目的地机场等, 非承运人DHL/FEDEX等直接安排到门的快递.
6. What’re other attention items? (If have only, pls ignore if not.)

6.1 Bill of lading effective---Air waybill and ocean bill of lading are not 100% document of title to hold goods, please goods seller and buyer well arrange payment itself,
6.2 Carefully check document---Please do it for smooth delivery, notify us on time if revision
6.3 Document delivery risk---If origin one by express or attached with goods by airplane, it may loss, suggest by electronic version or you take it from us,
6.4. Truthful declaration---All must be rue, accurate, compliance, to meet all requirements for dangerous goods and those in need of license, others,
6.5 Rights and obligations---The seller and buyer on commercial sales invoice, that we received, are actual shipper and consignee. As cargo owner, they enjoy corresponding rights and obey obligations. Forwarder doesn’t have above attributes, only work within scope approved host government and so on.
6.6 General average ---If have, to be borne by sea freight cost payer, suggest customer issue insurance.
6.7 Email effective---All email address, instant messaging tools, financial account etc have been authorized and used itself to represent its company business. Please protect it well from being invaded.

6.8 Including tax.(To ignore if consignee pay) If it’s included by written, it covers. But it’s calculated by cargo market price when quotation, while not actual value. It’s paid by 3^rd party, not by shipper or consignee in commercial invoice. No bill of lading and taxes sheet will be provided that list shipper and consignee in commercial invoice. It is often called "Grey customs clearance". Suggest to calculate tax by real price and then pay by consignee. If tax is required to adjust later, refer to cost settlement clause of “At cost” in this email. Others.


6. 其他注意事项?(仅有时,不是可忽略)
6.1 提单效力和货款结算:空、海运等提单非100%物权凭证, 货物的买卖方之间需自行安排好货款收付;
6.2仔细、全面核对文件:所有资料等请您务必认真复核以免影响正常运送, 如需更正请及时告知;
6.3 文件运输风险:各种原件通过快递送达、与货物随飞机一起过程中可能有丢失等, 建议尽量电子版本或您前来自取;
6.4 如实申报:资料需真实、准确, 货物合规, 危险品和涉证需符合各项要求等;
6.5权利义务:我们收到的原始货物销售发票上的卖方和买方为真正的发货人和收货人, 享受货主相应的权利并承担应尽的义务. 货运代理人仅为代理性质不具备上述属性, 仅在所在国政府批复范围内履职等;
6.6共同海损:若有发生, 需海运费支付方承担, 建议客户提前购买保险避免;
6.7邮箱效力:各方使用的邮箱、即时通讯工具、金融账号之类已经书面授权并由本人亲自使用代表各自公司业务, 请您务必保护好防止被入侵.

6.8 含税:(收件人自己直接付税请忽略)若书面注明需含所有进口税时,已含.但税额是根据发货当时货物市场参考价格计算得来, 非以形式发票的价格计税. 由贵司提供的形式发票上实际发货人和收货人以外的第三方支付进口税费,不单独提供标注实际发货人和收货人的提单和税单, 此往往为“灰色清关”.建议以收件人名义按实际价格申报计税合规操作.若后续被要求税额调整,请参照本邮件(或上述链接)中费用”实报实销”结算条款.其他.

In express(courier), there is remote area defined by carrier and then maybe surcharge, while it can’t be defined clearly at first. The reason is, carrier(DHL/Fedex/UPS/TNT..) itself can’t give such exact message in advance but just subject to bill that arrival only in around 3 months, if no, there is no either, while if have, customer has to pay at cost. As forwarder, we just follow carrier’s rule accordingly and pre-alert here. It can be checked at first from carrier hotline, website and so on, but have to follow final bill. How to avoid it? (1) Try to ship by carrier that once used in more certainty without such surcharge, and (2) note such possibility. Reference cost maybe about USD0.69/Kg with Min USD34.3/shipment (USD1=CNY7 in Sep 2019). Above is reference only, all subject to actual, carrier clause and so on.
9.偏远附加费是什么, 如何结算?(国际快递相关, 非此可忽略)
偏远附加费是国际快递中可能会出现的一项不能提前确定的收费!根本原因是快递服务商(DHL/FEDEX/UPS/TNT等, 亦称承运人/服务商)自身不能提前准确查询到是否是偏远地址、只是告知最终以3个月后左右才有的账单为准, 若无则无, 若有不得拒付.敝司只是依据承运人规则相应执行并在此明确提前告知有可能有但现在并无准确信息. 它是服务商为弥补在偏远地区(包括偏僻的岛屿国家等)派送所产生的额外成本而在运费以外再加收的附加费用, 可以事先按照邮编和城市名等到各快递服务商网站或拨打它们的服务热线查询是否偏远但仅供参考。**这有点难以理解和接受, 举个例子, 出货前查询UPS快递服务热线告知某地址不是偏远地区, 但3个月后UPS账单来了告知是偏远有附加费…客户不得不支付. 不能准确预判的原因是服务商内部更新不及时、偏远地区在变动、服务商停止更新(比如DHL)等。这种损失该如何避免?建议:(1)、尽量用回收件人在用的无偏远附加费确定性较高的承运人;(2)、事先如实告知相关方上述可能发生的费用。大概参考费用是CNY4.8/Kg (最低CNY240/单, 不含燃油).全部仅供参考, 以实际和服务商最新版本等为准。

10. Non-conformity risk notice and disclaimer (If have only, Pls ignore if not)
To ensure long-term development, ATY Logistics has always complied with and advocated compliance and legality in all business. Due to actual situation, relevant regulations still in improving etc., following goods are NOT accepted in principle, reasons and possible consequences are also listed, (1) Goods that its brand registered at customs, but after buy and sale in market, shipper cannot provide valid brand authorization documents. It may lead customs inspection, held and so on; (2) Goods containing logs (origin wood and other plant materials), were heat treated in production, but cannot provide relevant valid documents such as fumigation and quarantine. It may contain pests and diseases, then customs need to fumigation, returning, etc;(3) Contains all kinds of battery goods, but does not provide valid battery MSDS (Material Safety Data Sheet) and other testing reports from relevant departments. It is possible that a failed battery may cause safety accident in delivery, etc;(4) Contains liquid, flammable, explosive, corrosive, dangerous goods, etc., but cannot provide relevant valid documents, packaging, etc. It may cause safety accident as lack of such reports etc; (5) Others, that do not comply with current laws, regulations or require more valid documents etc. It may cause inspections, return and so on due to lack of valid licenses...
What lists does not represent all possible consequences but subject to actual occurrence. If continue to entrust, regardless of whether ATY logistics accepts it or not, your company is fully aware of all relevant known and potential non-compliance and risks. In whole delivery process, if have customs inspection, shipment held, safety accidents or related, all costs, consequences and liabilities arising from them, including but not limited to, warehouse rent, destruction, return, unpaid freight cost, various penalties and fines, transportation vehicle repair, compensation, litigation and attorney fees are all unconditionally borne by your company as a shipper or entrusting party within five working day. No matter what reason, it has nothing to do with us. If relevant party pursues us, you promise to bear all above within 5 working day, while if overdue 1%*all expenses*days (minimum USD2/natural day) has to be surcharged.
10.不合规风险告知书及免责申明(仅有时,不是可忽略):
小心驶得万年船，敝司在所有业务活动中一直遵从、提倡依规、合法。鉴于实际情况等敝司原则上不接受以下货物，原因及可能的后果如下：(1) 在海关已有品牌备案的货物在市场多次流通转卖等后现在的发货人不能取得有效的品牌授权文件, 可能被查扣、退运等；(2) 含有原木、植物在内的货物，在生产时已熏蒸消毒等但不能为此批出口提供熏蒸检疫等相关有效文件。海关等认为可能含有病虫害，需要熏蒸消毒、退运等；(3)含有电池货物，已按相关标准等合规生产、包装、储运等但不能提供有效的电池MSDS(Material Safety Data Sheet)和相关部门需要的检测文件等，有可能转运过程中发生爆炸引起安全事故等；(4)含有液体、易燃、易爆、腐蚀、危险品等，但不能提供相关有效文件、包装等。有可能无有效运输测试引起各类安全事故等。此类货物请提供完整资料；(5) 其他, 不符合当前法律、法规、相关部门规定或需要更多有效文件等的货物。因不能提供有效文件而引起各种查验、退运等…所列并不包括全部可能的后果，具体以实际发生为准。若继续委托，代表您及所在的公司已完全知晓上述所有相关已知和潜在和风险。在运送过程中，若发生海关查验、扣货、安全事故等，所产生的所有费用、后果和责任包括但不限于仓租、销毁、退运、尚未支付的运费、各类处罚及罚款、运输工具修复、赔偿、诉讼、律师费等均由作为委托方的贵司全部、无条件、伍个工作日内承担，无论何种原因与敝司无任何关系。若相关方追诉于敝司, 贵司承诺将按实际伍个工作日内承担上述所有，逾期将不得不按1%*所有费用*天数(最低人民币15元/自然日)加收滞纳金。

11. Truth, safety and compliance statement for license(If have only, pls ignore if not)
In logistics, some cargo requires transportation test and certificates from buyer and/or seller in commercial invoice, such as transportation identification documents, import and export licenses, documents required by customs, airports, terminals, maritime affairs and other departments in each various country and others. As a government-approved freight forwarder, we just declare while not to verify truth and validate. Document sender and customer fully AGREE that, all above documents to ATY company, are true and valid, if any false, consignment party will bear all the responsibilities arising, including but not limited to, damage to transportation tools, casualties and various losses of us.

11.证件真实、安全和合规申明(仅有时, 不是可忽略)
诚信为本。在物流活动中, 部分货物需要销售发票上的买、卖方提供各种运输鉴定报告、进出口许可证、各国海关、机场、货站、码头、海事等部门要求的资料等。作为政府批准的货运代理企业,公司收到后仅代为申报等并不对真实性负责。为厘清各方责任请资料发出方和委托方等知悉:
您及您的供应商等所提供的资料真实有效, 若有任何虚假等, 文件提供方和委托方等愿意承担因此引起的全部责任, 包括但不限于运输工具损毁、人员伤亡、各种损失和额外支出等.

12. Risk warning-BL and origin document loss, pick up without BL & Telex release...(If have only, pls ignore if not)
A. Origin bill of lading and origin documents loss risk during express delivery
Bill of lading (hereinafter referred to as "B/L") is generally a document of title, if origin B/L lost and needs to be reissued, shipping line usually requires applicant (shipper or consignee in bill of lading) to deposit 1~3 times customs declaration value in its designated account for several years without any banking interest, and make a statement in the newspaper, subject to shipping line rule. Same issue applies to other origin documents. Therefore sincerely suggest you can try,
A1. Use telex release and try not issue original documents if can,
A2. If really need original, suggest you come to take it directly.
A3. If entrust ATY Logistics to receive, deliver and so on, in case there is prior written notice, ATY just use commercial express delivery. According to ATY standard quotation in advance that “exclusion of any document courier fees”, such fee will be absorbed at you, or you will be charged if we pay at first. ATY just arranges that on behalf. We are solemnly telling you it may lose in express delivery, and hereby declare ATY company NOT bear any cost and risk in express delivery (whether it’s DHL, SF Express, China Post Express or not), all responsibilities and consequences are borne by you.

B. Risk of delivery without B/L, Risk of telex release

Shipment can be picked up directly without bill of lading in some countries and regions. Shipper is out of control bill of lading after telex release. Please buyer and seller to settle goods value payment on time, ATY doesn’t bear any responsibilities between buyer and seller arising from bill of lading.
What lists does not represent all possible consequences but subject to actual occurrence. If entrust, your company is fully aware of all relevant known and potential risks.
12.海运提单等原件寄送、目的港无电放货和电放等风险(仅有时,不是可忽略)
A.原件(提单等)丢失风险等:
海运提单(以下简称“提单”)一般为物权凭证, 若原件丢失需要重新出具,此时船公司往往会要求提单上的收/发货人在其指定账户无息存入报关申报价值1~3倍的保证金几年并登报声明, 具体以船公司等为准。其他原件如产地证等也不同程度的有类似情况。因此我们诚挚建议尽量:
A1. 在评估其他风险后如果可以的话，建议尽量放减少出具原件;
A2. 如果确需原件, 建议您上门当场签收领取。
A3. 如需快递寄送时若无事前书面告知将采用DHL、顺丰快递、中国邮政速递等。现郑重告知快递有丢件风险, 如果敝司安排文件寄送，无论快递费预付还是到付(报价不含任何文件快递费)，敝司仅代为安排恕不承担丢件等风险，而需由您自行全部承担，若万一发生，具体实施以承运人等条款要求为准。

B. 无单放货、电放风险
部分国家、地区可不需提单便可直接提取货物, 电放后发货人失去了对货物的控制权。请买卖双方之间及时结清货款, 敝司不参与任何因提单问题产生的买卖纠纷和承担后果等。上述所列风险供参考,以实际为准。委托后,代表已完全知晓。

Standard term, not negotiable in general. Thank you again and look forward new query.
标准条款一般不另议 .再次感谢，期待下次垂询.